Introduction

Welcome to MiVaani Privacy Policy. This document explains how we collect, use, and protect your information when you use our AI voice agent services. We are committed to safeguarding your privacy and ensuring the security of your data.

Information We Collect

We collect several types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and other contact details you provide when registering or using our services.

• Voice Data: We collect and process voice recordings and transcripts from your interactions with our AI voice agent. This data is used to improve the accuracy and performance of our AI models.

• Usage Data: We collect information about how you use our services, including the date and time of interactions, the features you use, and other usage statistics.

How We Use Your Information

We use the collected information for the following purposes:

• Providing Services: To operate and maintain our AI voice agent services, including processing voice data and providing responses.

• Improving Services: To analyze usage patterns, identify areas for improvement, and develop new features and functionalities.

• Communication: To communicate with you about our services, updates, and important notices.

• Security: To protect the security and integrity of our services and to prevent fraud and abuse.

Data Security

We implement robust security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect your data during transmission and storage.

• Access Controls: We restrict access to your information to authorized personnel only.

• Regular Audits: We conduct regular security audits and assessments to ensure the effectiveness of our security measures.

Your Rights

You have certain rights regarding your personal information, including the right to:

• Access: Request access to the personal information we hold about you.

• Correction: Request correction of any inaccurate or incomplete information.

• Deletion: Request deletion of your personal information, subject to certain exceptions.

Compliance

We comply with all applicable privacy regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at info@mivaani.ai.